Terms and Conditions of Splendhealth, LLC

Last updated: August 10, 2025

These Terms govern (i) the use of this Website and (ii) any other related agreement or legal relationship with the Owner, in a legally binding way. Capitalized words are defined in the relevant dedicated section of this document.

The User must read this document carefully.

Nothing in these Terms creates any relationship of employment, agency, or partnership between the involved parties.

Owner: Splendhealth, LLC
Owner contact email: [email protected]
Registered/Operating location: Greenville, South Carolina, USA

What the User should know at a glance

Some provisions may only apply to Consumers (as defined by applicable law) or to Users that do not qualify as Consumers. Such limitations are explicitly mentioned in the relevant clauses. In the absence of any such mention, clauses apply to all Users.

If you purchase paid Products or Services, additional commercial terms (e.g., pricing, billing cycle, cancellation, refunds) apply as described at checkout and in Terms and Conditions of Sale below.

This Website is intended for general wellness and educational purposes only. It does not provide medical advice and is not a substitute for professional diagnosis or treatment. See Medical & Wellness Disclaimer.

TERMS OF USE

1. Acceptance of the Terms

Unless otherwise specified, the terms of use detailed in this section apply generally when using this Website. Single or additional conditions of use or access may apply in specific scenarios and, in such cases, are indicated within this document or at point of use. By accessing or using the Website, Users accept these Terms and any referenced policies.

User requirements

There are no restrictions for Users in terms of being Consumers or Business Users; however, Users must have the legal capacity to enter into binding contracts under applicable law.

2. Account registration

Users may register or create a User account to access certain features, providing all required information in a complete and truthful manner. Users may also use the Website without registration, which may limit feature availability.

Users are responsible for keeping their login credentials confidential and secure and for choosing strong passwords. By registering, Users agree to be fully responsible for all activities that occur under their username and password. Users must immediately inform the Owner at the contact details above if they believe their personal information (including User accounts, access credentials, or personal data) has been compromised, disclosed, or stolen.

Account termination by the User

Users can terminate their account and stop using the Service at any time by contacting the Owner at the email above.

Account suspension and deletion by the Owner

The Owner reserves the right, at its sole discretion, to suspend or delete, at any time and without notice, User accounts which it deems inappropriate, offensive, inactive, fraudulent, or in violation of these Terms. Suspension or deletion shall not entitle Users to compensation, damages, or reimbursement and does not exempt Users from paying any applicable fees.

3. Content on this Website

Unless otherwise specified or clearly recognizable, all content available on the Website (including text, graphics, logos, videos, downloads) is owned by or licensed to the Owner and is protected by applicable intellectual property laws.

Rights regarding content on this Website – All rights reserved

Users may not use such content in any way that is not necessary or implicit to the proper use of the Service. In particular, Users may not copy, download, share (beyond the limits set forth herein), modify, translate, transform, publish, transmit, sell, sublicense, edit, assign to third parties, or create derivative works from the content available on this Website, nor allow any third party to do so.

Where explicitly stated, Users may download, copy, and/or share some content for their personal, non‑commercial use provided that copyright and other attributions requested by the Owner are correctly implemented. Statutory limitations or exceptions to copyright remain unaffected.

4. Content provided by Users

The Website may allow Users to upload, share, or provide their own content (e.g., text, images, comments). Users confirm that they are legally allowed to do so and that their content does not infringe any law or third‑party rights. Users are solely liable for content they provide.

Users grant the Owner a non‑exclusive, worldwide, royalty‑free license to host, store, reproduce, and technically process such content solely to operate and maintain the Website and Services. To the extent permitted by law, Users waive any moral rights in connection with content they provide.

The Owner may filter or moderate User content in a preventative or reactive manner and reserves the right to refuse, censor, remove, block or rectify such content and/or deny access to the Website, at its own discretion and without prior notice, if content appears unlawful or harmful to Users, third parties, the Owner, or the availability of the Service. Removal or blocking does not entitle any User to compensation. Users agree to hold the Owner harmless from and against any claim or damage due to content they provided.

5. Access to external resources

Through this Website, Users may access external resources provided by third parties (including embedded content and advertisements). The Owner has no control over such resources and is not responsible for their content or availability. Conditions applicable to third‑party resources (including any grant of rights) are determined by the terms and conditions of the relevant third parties, or statutory law.

6. Acceptable use

The Website and Services may be used only within the scope of what they are provided for, under these Terms and applicable law. Users are solely responsible for ensuring their use does not violate laws, regulations, or third‑party rights. The Owner may take any appropriate measure to protect its legitimate interests, including denying access, terminating contracts, and reporting misconduct to competent authorities, if Users engage or are suspected to engage in the following:

Violate laws, regulations and/or these Terms;

Infringe third‑party rights (including IP, privacy, publicity);

Upload or transmit malicious code, interfere with security features, or attempt to probe or scan systems;

Considerably impair the Owner’s legitimate interests or operations;

Harass, defame, or otherwise offend the Owner or any third party.

7. “Tell‑a‑friend” and referral benefits (if enabled)

The Website may offer advantages to Users whose recommendation results in a new User purchasing a Product. Users may invite others using a referral code supplied by the Owner. Codes can be redeemed once unless otherwise stated. The Owner may end or change the offer at any time. Advantages may be limited per User and/or to specific Products.

8. Medical & wellness disclaimer (important)

Splendhealth, LLC provides coaching, educational content, and general wellness information. The Website and Services do not provide medical advice, diagnosis, or treatment, and are not a substitute for professional medical advice. Always seek the advice of your physician or other qualified health provider with any questions regarding a medical condition. Never disregard professional medical advice or delay seeking it because of information on this Website. If you think you may have a medical emergency, call your doctor or emergency services immediately. Use of supplements or protocols discussed is at your discretion and risk.

TERMS AND CONDITIONS OF SALE

9. Paid Products and Services

Some Products/Services are provided on a paid basis. Fees, duration, and conditions are described during the purchasing process and/or on relevant pages.

Product description

Prices, descriptions, availability, and characteristics are outlined on the Website and may change without notice. Representations (including images or videos) are for reference only and do not imply a warranty as to characteristics of purchased Products, which are confirmed during checkout.

10. Purchasing process

Steps include: selecting Products/Services (and any options), reviewing the cart, providing billing and (if applicable) shipping information, choosing a payment method, accepting these Terms, and confirming the order. Order submission determines contract conclusion and creates an obligation to pay the indicated total (price, taxes, fees). Where active input is required (e.g., questionnaires, consents), Users agree to cooperate accordingly.

Confirmation receipts will be sent to the email provided by the User.

11. Prices and taxes

Users are informed during checkout about all applicable fees, taxes, and costs (including shipping, if any). Prices may be displayed inclusive or exclusive of taxes depending on the section the User is browsing.

12. Offers and discounts

The Owner may offer limited‑time or stock‑limited offers and discounts at its sole discretion, with eligibility criteria as indicated on the Website. Repeated offers do not create rights for future offers. Unless otherwise specified, times refer to the Owner’s location.

13. Methods of payment

Accepted payment methods are displayed at checkout. Some methods may be subject to additional conditions or fees. Payment methods managed directly by the Owner will involve collection and storage of necessary data for processing and compliance, as detailed in the Privacy Policy. Payments managed by third‑party providers are subject to the latter’s terms; the Website typically receives confirmation of successful payment but not full payment details. If a payment fails, the Owner has no obligation to fulfill the order; related costs/fees are borne by the User.

Payment in installments (if offered)

If permitted, the purchase price may be paid in installments per the plan shown at checkout. Missing a deadline may make the entire outstanding amount immediately due.

14. Retention of title and usage rights

Ownership of goods and/or rights to use digital Products/services transfer only upon the Owner’s receipt of full payment.

15. Delivery

Physical goods

Deliveries are made to the address indicated by the User. Upon delivery, Users must verify contents and promptly report anomalies. Users may refuse parcels that are visibly damaged. Delivery territories and estimated times are indicated at point of sale. Subsequent delivery attempts beyond the first may be at the User’s expense.

Digital content

Unless otherwise stated, digital content is delivered via download or access link to the device(s) chosen by Users. Users acknowledge their device(s)/software must be lawful, commonly used, up‑to‑date, and consistent with market standards. Ability to download may be time‑limited.

Performance of services

Purchased services will be performed or made available within the timeframe communicated on the Website or before order submission.

16. Subscriptions, renewals, trials, and cancellations

Trials

Users may be offered a limited, non‑renewable free trial. Features may be limited during trials. Trials end automatically unless converted to a paid plan by the User.

Subscriptions and renewals

Paid subscriptions begin on the day payment is received. Unless stated otherwise, subscriptions renew automatically for the renewal period indicated at purchase. Users must ensure timely payment of recurring fees; failure may lead to suspension or termination.

Termination of open‑ended subscriptions

Open‑ended subscriptions may be terminated at any time by sending a clear notice to the Owner at the contact email above. Unless a different notice period is specified at purchase, termination takes effect 30 days after receipt.

17. User rights; withdrawal & refunds

Right of withdrawal (EU/UK Consumers only)

Unless exceptions apply, EU/UK Consumers may withdraw from distance contracts within 14 days from conclusion (services) or delivery (goods) without giving any reason. Users will be informed where the right of withdrawal does not apply (e.g., fully performed services with prior express consent, sealed goods unsealed after delivery for health/hygiene reasons, personalized goods). Instructions for exercising the right of withdrawal, where applicable, are provided at purchase.

Money‑back guarantees (if advertised)

If a money‑back guarantee is offered for specific Products/Services, the applicable period, conditions, and method of refund will be specified at purchase. Unless otherwise required by law, Users bear return shipping for goods, which must be undamaged, clean, fit for resale, and in original packaging.

LIABILITY, DISCLAIMERS, AND INDEMNIFICATION

18. DMCA notices (US)

If copyright holders or their agents believe content on this Website infringes their rights, they may submit a notification under the Digital Millennium Copyright Act (17 U.S.C. §512(c)(3)) to the Owner’s Copyright Agent at the email indicated above. The notice must include: (i) a physical/electronic signature; (ii) identification of the copyrighted work; (iii) identification and location of the infringing material; (iv) contact information; (v) a good‑faith statement of unauthorized use; and (vi) a statement under penalty of perjury of authority to act. Failure to meet these requirements may render the notice invalid.

19. Disclaimer of warranties (US)

The Website and Services are provided strictly on an “as is” and “as available” basis. Use is at Users’ own risk. To the maximum extent permitted by law, the Owner disclaims all warranties—express, implied, statutory or otherwise—including implied warranties of merchantability, fitness for a particular purpose, and non‑infringement. No advice or information obtained from the Owner creates any warranty not expressly stated herein. The Owner does not warrant that: (i) content is accurate or reliable; (ii) the Service will meet requirements or be uninterrupted; (iii) defects will be corrected; or (iv) the Service is free of harmful components. Any content downloaded is at the User’s risk.

20. Limitation of liability (US)

To the maximum extent permitted by law, in no event shall the Owner (and its affiliates, officers, directors, agents, partners, suppliers, and employees) be liable for: (a) indirect, incidental, special, consequential, exemplary or punitive damages; (b) loss of profits, goodwill, data or other intangible losses; (c) unauthorized access to or use of secure servers or personal information; (d) interruption or cessation of transmission; (e) bugs, viruses, trojans or the like; (f) errors or omissions in any content or for any loss/damage incurred as a result of content use; and/or (g) defamatory, offensive, or illegal conduct of any User or third party. In no event shall aggregate liability exceed the amount paid by the User to the Owner in the 12 months preceding the claim, or the duration of the agreement, whichever is shorter. Some jurisdictions do not allow certain limitations; in such cases, the limitations apply to the fullest extent permitted.

21. Indemnification

Users agree to defend, indemnify, and hold harmless the Owner and its affiliates, officers, directors, agents, partners, suppliers, and employees from and against any claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including reasonable legal fees) arising from: (i) User’s use of the Service; (ii) breach of these Terms; (iii) violation of third‑party rights; (iv) violation of law; (v) content submitted via the User’s account; or (vi) willful misconduct.

22. Australian Users

Nothing in these Terms excludes, restricts, or modifies any guarantee, condition, warranty, right, or remedy which cannot be excluded, restricted, or modified under the Competition and Consumer Act 2010 (Cth) or similar State/Territory legislation (non‑excludable rights). To the fullest extent permitted by law, liability is limited, at the Owner’s sole discretion, to re‑performance of services or payment of the cost of having the services supplied again.

23. EU Users – Limitation of liability

Without prejudice to applicable statutory product liability provisions, Users shall have no right to claim damages against the Owner unless damages result from (i) intent or gross negligence, (ii) death or personal injury, or (iii) breach of an essential contractual obligation necessary to achieve the purpose of the contract. In such cases, liability is limited to typical and foreseeable damages at the time of contract.

COMMON PROVISIONS

24. Service interruption

To ensure the best possible service level, the Owner may interrupt the Service for maintenance, updates, or other changes, informing Users appropriately where feasible. The Service may also be unavailable due to events outside the Owner’s reasonable control (force majeure).

25. Service reselling

Users may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website or Services without the Owner’s prior written permission.

26. Privacy policy

For information about the processing of Personal Data, Users should refer to the Website’s Privacy Policy, which forms part of these Terms by reference.

27. Intellectual property rights

Without prejudice to any more specific provision, all intellectual property rights related to the Website are the exclusive property of the Owner or its licensors and are protected by applicable laws and international treaties. All trademarks and service marks appearing in connection with this Website remain the exclusive property of their respective owners.

28. Changes to these Terms

The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, Users will be appropriately informed (e.g., by notice on the Website and/or email, where feasible). Changes affect the relationship prospectively. Continued use of the Service after the effective date signifies acceptance of the revised Terms. Users who do not accept must cease use. The applicable previous version will govern the relationship prior to acceptance.

29. Assignment of contract

The Owner may transfer, assign, novate, or subcontract any or all rights or obligations under these Terms, taking into account the User’s legitimate interests. Users may not assign or transfer their rights or obligations without the Owner’s written permission.

30. Communications

All communications relating to the use of this Website must be sent to the contact information stated above. Notices are deemed received when sent to the email provided by the User.

31. Severability

If any provision is held invalid or unenforceable, the remaining provisions shall remain in full force and effect. For US Users: such provision shall be interpreted and reformed to render it valid and consistent with its original intent to the extent permitted by law. For EU Users: the parties shall endeavor to replace the invalid provision with a valid one that preserves the original intent; failing that, applicable statutory provisions shall apply.

32. Governing law

These Terms are governed by the laws of the State of South Carolina (USA), without regard to conflict of laws principles. Exception for European Consumers: where mandatory consumer protection rules of their country of residence provide a higher standard of protection, those rules prevail.

33. Venue of jurisdiction

Subject to mandatory consumer forum protections, the courts located in Greenville County, South Carolina, USA, shall have exclusive jurisdiction over any controversy arising from or connected to these Terms.

34. Amicable dispute resolution and EU ODR platform

Users may bring disputes to the Owner, who will try to resolve them amicably. Users may submit complaints (including order details, if applicable) to the email above. The Owner will process complaints without undue delay and, in any case, within 21 days.

EU Consumers are informed that the European Commission provides an online dispute resolution (ODR) platform for out‑of‑court settlement of disputes arising from online contracts. Consumers may use that platform to resolve disputes.

Definitions

Consumer: any User who, as a natural person, acts for purposes outside their trade, business, craft, or profession.
Product: a good and/or service offered through this Website, including digital content and subscriptions.
Service: the Website, its content, and any Products offered by the Owner.
User: any person using or, where applicable, registering on the Website.